Hong Kong - Employment - Assistant Donor Services Manager

Provide professional and quality services to donors, monitor Donor Services operations and manage fundraising projects & coin box fulfillment. Assist Senior Donor Services Manager in developing Donor Database, and implementing the work policy.

JOB RESPONSIBILITIES:

  1. Process monthly donations and ensure follow up communications with donors are made in alignment with the MDP Protocols.
  2. Manage donor database including data entry and issuance of donation receipts.
  3. Handle incoming enquiries through various channels.
  4. Monitor Donor Services operations.
  5. Manage coin box logistics arrangement & fundraising projects.
  6. Assist Senior Donor Services Manager in developing operations / projects workflow and Donor Database for continuous improvement.
  7. Support mailing process, and data privacy policy execution
  8. Train new / temporary staff to perform daily tasks and coach them for performance enhancement.
  9. Provide support to ad hoc projects as required.


QUALIFICATIONS & EXPERIENCE:

  • Bachelor Degree in any discipline with 3 - 5 years of working experience in customer service
  • 1 - 2 years’ supervisory experience preferred
  • Experience in non-profit organization is a plus


KNOWLEDGE & SKILLS:

  • Self-initiated, detail-minded and well organized
  • Customer oriented with good interpersonal and analytical skills
  • Responsible, mature, flexible and willing to learn new technologies
  • Proficiency in MS Office
  • Proactive team player and passionate to work in NGO
  • Good command of written and spoken Chinese and English. Mandarin capability an advantage.

APPLICATION METHODS

If you are interested in applying for this position, please send your CV to [email protected]

(All data collected will be kept confidential and used for recruitment purpose only.)

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