Hong Kong - Employment - Senior Donor Services Officer

Provide professional services to donors, support fundraising projects, manage Monthly Donation program and coin box fulfillment. Assist Senior Donor Services Manager in monitoring Donor Services operations and handling email enquiries.


  • Process Monthly Donations and ensure that communications are made as required by the Protocols.
  • Capture donor details into the donor database and arrange issuance of donation receipts.
  • Handle donor enquiries and ‘Info mail box’ as necessary.
  • Manage regular coin box fulfillment and prepare monthly review.
  • Coordinate administration work, e.g. inventory update, documentation, filing, etc
  • Manage order fulfillment for regular merchandise items
  • Fulfill assigned fundraising projects.
  • Assist Senior Donor Services Manager in monitoring the operations and setting up the workflow.
  • Provide support to ad hoc projects as necessary.


  • Bachelor Degree in any discipline with 3 - 5 years of working experience in customer service
  • 1 - 2 years’ supervisory experience preferred
  • Experience in non-profit organization is a plus


  • Highly computer literate, analytical and logical thinking
  • Self-initiated, mature and well organized
  • Flexible and good team player
  • Good interpersonal and leadership skills
  • Good communication skills, patient and enjoy dealing with people
  • Good command of written and spoken Chinese and English. Mandarin capability an advantage.


If you are interested in applying for this position, please apply through this link: http://bitly.ws/I9A2

(All data collected will be kept confidential and used for recruitment purpose only.)

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