Hong Kong - Employment - Senior Donor Services Officer (Ref.: HKSDSO-DS-O0321)

Provide professional services to donors and fundraising projects, manage Monthly Donation program and coin box fulfillment and assist Director, Donor Services in monitoring DS operations and handling email enquiries.

JOB RESPONSIBILITIES:

  1. Process Monthly Donations and ensure that communications are made as required by the MDP Protocols.
  2. Capture donor details into the donor database and arrange issuance of receipts.
  3. Handle donor enquiries and ‘Info mail box’ as necessary.
  4. Manage regular coin box fulfillment and monthly review.
  5. Fulfill assigned fundraising projects.
  6. Assist Director, Donor Services in monitoring DS operations and setting up the workflow.
  7. Provide support to ad hoc projects as necessary.


QUALIFICATIONS & EXPERIENCE:

  • Bachelor Degree in any discipline with 3 - 5 years of working experience in customer service
  • 1 - 2 years’ supervisory experience preferred
  • Experience in non-profit organization is a plus


KNOWLEDGE & SKILLS:

  • Highly computer literate, analytical and logical
  • Must have initiative, meticulous and well organized
  • Mature, flexible and enjoy working as a team
  • Good interpersonal and leadership skills
  • Good communication skills, patient and enjoy dealing with people
  • Good command of Chinese and English, both spoken and written. Mandarin capability an advantage

APPLICATION METHODS

If you are interested in applying for this position, please send your application to [email protected], quoting job reference number (Ref.: HKSDSO-DS-O0321) and stating your availability, current and expected salary in your application.

(All data collected will be kept confidential and used for recruitment purpose only.)

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